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Please read our Terms and Conditions carefully, they apply to ALL Domestic and Commercial Cleaning services. It is the policy of Eco Steam to strictly enforce its Terms of Agreement in the event of any dispute.
1. About this Contract:
1.1 Our terms and conditions represent a contract which comes into force on agreeing the time and a date to commence, or the purchase order number, for specific work cleaning requirements to be undertaken. This contract is made between Eco Steam and you, the Client/Company.
1.2 You agree that any use of the services that is provided by Eco Steam shall constitute your acceptance of our Terms and Conditions.
1.3 Eco Steam reserve the right to change, without notice, any part or condition or wording of these terms and conditions.
2.1 If the client/Company is not happy with the standard of the agreed level of service provided by Eco Steam, we will endeavour to respond to requests providing we are made aware or notified of this within 24hrs of the last service by emailing firstname.lastname@example.org if however the Clients/clients representative signature has been provided then this exempts Eco Steam responsibility to rectify. Should you be unable to attend, inspect and sign off the cleaning at the end of the service you confirm acceptance that you are happy for the cleaning to proceed on the basis that once the booking is completed we have fulfilled and satisfied our contractual obligations.
2.2 All Eco Steam employees undergo an induction training programme, prior to commencing any service with you.
2.3 Eco Steam's Employees and contractors are not permitted to use any Bleaching Product or oven cleaning product; therefore any use of oven cleaning products or Bleaching Products used on or at a clients property is at the Clients request, and done at the Clients own risk and is not covered by our insurance. Nor are Employees permitted to move any items of heavy furniture that may cause secondary damage to floors, carpets etc, this is not covered by Eco Steam's insurance. It is the client's responsibility to ensure that Eco Steam's employees have full, clear, access to the property being cleaned.
2.4 Any cleaning task that has not been agreed, should be requested and approved if required, by a telephone call to Eco Steam's office first, Supplementary tasks may be deemed as chargeable extras due to time, products and labour. If you have a regular service agreement then the task will be carried out at the next contracted date and charged accordingly. Otherwise the chargeable extra will be carried out immediately and charged accordingly.
2.5 No guarantee is made or implied regarding the time at which operatives will attend a property on the agreed day of the service delivery and no claims will be considered.
2.6 Before and after cleaning photographs are taken at all properties for quality assurance purposes.
3. Pricing and Payment Terms:
3.1 Payment for all one off cleaning services and Domestic services must be made on the day of service or before.
3.2 Commercial payments are as per the payment terms outlined in advance.
3.3 Price is subject to review at anytime without prior notice as are our payment terms.
4.1 In the event of termination of regular cleaning services a minimum of 30 days written notice addressed to Eco Steam is required.
4.2 Any cancellation or re-arrangement to any scheduled service, a minimum of 2 days notice by direct telephone call to the Eco Steam office is required, Otherwise the full cleaning service charge of the service amount will be applicable. Even if the work has not been undertaken.
4.3 In the event of Eco Steam being unable to gain access to a property or carry out cleaning of any kind due to circumstance beyond our control or the customer's failure to arrange reasonable alternative as above, then the full cancellation amount will be applicable.
4.4 There are no services on Christmas Day, Boxing Day or New Year's Day unless arranged and agreed in exceptional circumstances.
4.5 Deposits taken for one-off, end of tenancy or any other service are non-refundable.
5. Security and Health and Safety:
5.1 Eco Steam undertakes to provide absolute security for your key and private data at all times. In the event of any keys proven to being lost by Eco Steam, we will make suitable arrangements as soon as reasonably possible.
5.2 To protect our Employees, they are instructed not to enter an environment they may consider to be dangerous or hazardous or inoperable for any reason. They are instructed to report the problem immediately and will withdraw from the premises. In this event occurring the customer will be charged 100% of the service fee.
5.3 It is the client's responsibility to ensure that property is clear and tidy for staff to commence cleaning works. Moving any heavy objects will not be covered by our insurance and also health & safety legislation dictates an obligation to safeguard our staff's safety and welfare whilst at work. 5.4 Employees are forbidden to conduct any cleaning duties at height that require the use of ladders, stools, steps or similar items. Working at height can only be conducted using equipment supplied by Eco Steam.
5.5 Any claims for key loss will be capped at £60.00.
6.1 Eco Steam employees are strictly instructed not to use any Customer appliances in your home unless otherwise directed so to do by the senior management of The Company.
7. Equal Opportunities
7.1 Eco Steam is an equal opportunities employer. We recruit our staff on the basis of their ability to do the job and aim to ensure that all our staff are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.
8. Insurance / Compensation.
8.1 Eco Steam has Public Liability insurance.
8.2 Damage to /loss of property must be reported immediately in any event. In the event of damage or loss as a result of negligence, both parties, the liability of Eco Steam shall be limited (Eco Steam's discretion) to repair or the replacement cost of the item, taking into account its age and condition. Eco Steam shall not in any event be liable for any loss of profit or consequential loss.
8.3 Eco Steam will not be liable for any liability caused by or arising out of or from: Damage to windows, articles of glass, china porcelain, earthenware, stone or other articles of a brittle nature.
8.4 Eco Steam will not be liable, accountable or chargeable for any losses, fees, claims or expenditure incurred should we be unable to complete a booking or bookings for any reason..
To read our disclaimers please click here.
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